Topic 1: Sources of conflict.

Topic 2: Types of conflicts

Topic 3: Strategies for conflict management.

Topic 4: Techniques in conflict management.

Topic 5: Conflict consequences analysis

Topic 6: Emotional intelligence in conflict resolution

Topic 7: Components of Conflict Resolution Report

Topic 1: Apply teamwork in conflict resolution process.

Topic 2: Profile a conflict at a workplace.

Topic 3: Analyse a conflict profile and determine the causes of conflict

Topic 4: Determine and implement appropriate conflict management strategies

Topic 5: Select and apply conflict resolution techniques

Topic 6: Analyse and profile conflict consequences

Topic 7: Apply emotional intelligence in conflict resolution engagement

Topic 8: Compile and implement conflict resolution follow up plan

Topic 9: Compile conflict resolution report